20 TRAINING WORKSHOPS FOR CUSTOMER SERVICE, VOLUME II

70 WAYS TO REINVENT YOUR TRAINING

A VESSEL SHE (PB)

AGRICULTURAL REFORMS AND GRAIN PRODUCTION IN CHINA (PB)

ASIAN POLITICS IN DEVELOPMENT

ASIAN POLITICS IN DEVELOPMENT

ASIAN POLITICS IN DEVELOPMENT

ASIAN POLITICS IN DEVELOPMENT

ASIAN POLITICS IN DEVELOPMENT (HB)

ASIAN POLITICS IN DEVELOPMENT (PB)

BEST OF ICEBREAKERS AND ENDINGS

BUILDING A HIGH PERFORMANCE TEAM

BUILDING A HIGH-PERFORMANCE TEAM (PB)

CHANGE MANAGEMENT EXCELLENCE

CHINA AND THE WORLD ECONOMY

CHINA AND THE WORLD ECONOMY (HB)

CHINA AND THE WORLD ECONOMY (PB)

CHINA'S DEVELOPMENT AND HARMONIZATION

CHINA'S DEVELOPMENT AND HARMONIZATION

CHINA'S DEVELOPMENT AND HARMONIZATION

CHINA'S DEVELOPMENT AND HARMONIZATION (HB)

CHINA'S DEVELOPMENT AND HARMONIZATION (PB)

CHINA'S OUTWARD FOREIGN DIRECT INVESTMENTS AND IMPACT ON THE WORLD ECONOMY

CHINA'S OUTWARD FOREIGN DIRECT INVESTMENTS AND IMPACT ON THE WORLD ECONOMY (HB)

CHINESE BANKING REFORM

CHINESE BANKING REFORM (HB)

COACHING FOR HIGH PERFORMANCE

COACHING FOR HIGH PERFORMANCE

COACHING FOR HIGH PERFORMANCE (PB)

COMMUNICATION SKILLS (HB)

COMPENDIUM OF LEARNING AND DEVELOPMENT QUIZZES

COMPENDIUM OF QUESTIONNAIRES AND INVENTORIES

COMPLAINT MANAGEMENT EXCELLENCE

COMPLAINT MANAGEMENT EXCELLENCE (PB)

CONTENT. FORM. IM-MATERIAL (PB)

COPING WITH UNPLANNED ABSENCES

COPING WITH UNPLANNED ABSENCES

COPING WITH UNPLANNED ABSENCES (PB)

CREATIVE PROBLEM SOLVING

CURATING NEW MEDIA (PB)

CUSTOMER CARE EXCELLENCE

CUSTOMER CARE EXCELLENCE

CUSTOMER CARE EXCELLENCE (PB)

CUSTOMER SERVICE IN YOUR ORGANISATION

CUSTOMER SERVICE SKILLS IN YOUR ORGANISATION (HB)

DREAM, PLAN, REDUCE RISK & TAKE ACTION (PB)

DYING FUTURE

ECONOMIC CONVERGENCE IN GREATER CHINA (HB)

ECONOMIC CONVERGENCE IN GREATER CHINA (PB)

ECONOMIC GROWTH, INCOME DISTRIBUTION AND POVERTY REDUCTION IN CONTEMPORARY CHINA

ECONOMIC GROWTH, INCOME DISTRIBUTION AND POVERTY REDUCTION IN CONTEMPORARY CHINA

ECONOMIC GROWTH, INCOME DISTRIBUTION AND POVERTY REDUCTION IN CONTEMPORARY CHINA

ECONOMIC GROWTH, INCOME DISTRIBUTION AND POVERTY REDUCTION IN CONTEMPORARY CHINA

ECONOMIC GROWTH, INCOME DISTRIBUTION AND POVERTY REDUCTION IN CONTEMPORARY CHINA

ECONOMIC GROWTH, INCOME DISTRIBUTION AND POVERTY REDUCTION IN CONTEMPORARY CHINA (HB)

ECONOMIC GROWTH, INCOME DISTRIBUTION AND POVERTY REDUCTION IN CONTEMPORARY CHINA (PB)

EFFECTIVE CAREER DEVELOPMENT (PB)

ENERGY SECURITY AND SUSTAINABLE ECONOMIC GROWTH IN CHINA (HB)

ESSENTIAL TIME MANAGEMENT AND ORGANISATION

ESSENTIAL TIME MANAGEMENT AND ORGANISATION

ESSENTIAL TIME MANAGEMENT AND ORGANISATION (PB)

EUPHORIA & DYSTOPIA (PB)

GEORG SIMMEL: REMBRANDT

GERMAINE KOH WEATHER SYSTEMS (HB)

GLOBALIZATION, COMPETITION AND GROWTH IN CHINA

GLOBALIZATION, COMPETITION AND GROWTH IN CHINA

GLOBALIZATION, COMPETITION AND GROWTH IN CHINA

GLOBALIZATION, COMPETITION AND GROWTH IN CHINA

GLOBALIZATION, COMPETITION AND GROWTH IN CHINA

GLOBALIZATION, COMPETITION AND GROWTH IN CHINA (HB)

GLOBALIZATION, COMPETITION AND GROWTH IN CHINA (PB)

GOOD FOOD (PB)

GOOD FOOD (PB)

GOOD FOOD: 30-MINUTE SUPPERS

GOOD FOOD: 30-MINUTE SUPPERS

GOOD FOOD: 30-MINUTE SUPPERS (PB)

GOOD FOOD: BARBECUES AND GRILLS

GOOD FOOD: BARBECUES AND GRILLS (PB)

GOOD FOOD: BEST EVER CURRIES (PB)

GOOD FOOD: BEST-EVER CURRIES

GOOD FOOD: BEST-EVER CURRIES

GOOD FOOD: BEST-EVER CURRIES (PB)

GOOD FOOD: GLUTEN-FREE RECIPES

GOOD FOOD: GLUTEN-FREE RECIPES (PB)

GOOD FOOD: LOW-CALORIE RECIPES

GOOD FOOD: LOW-CALORIE RECIPES (PB)

GOOD FOOD: MORE SLOW COOKER FAVOURITES

GOOD FOOD: MORE SLOW COOKER FAVOURITES (PB)

GOOD FOOD: SLOW COOKER FAVOURITES

GOOD FOOD: SLOW COOKER FAVOURITES

GOOD FOOD: SLOW COOKER FAVOURITES (PB)

GOOD FOOD: TRAYBAKES

GOOD FOOD: TRAYBAKES (PB)

IG SUPERFAMILY MOLECULES IN THE NERVOUS SYSTEM

INFORMATION (PB)

LEADING FOR SUCCESS

LEADING FOR SUCCESS

LEADING FOR SUCCESS (PB)

LEADING THE CUSTOMER EXPERIENCE

LEADING THE CUSTOMER EXPERIENCE

LEADING THE CUSTOMER EXPERIENCE

LEADING THE CUSTOMER EXPERIENCE

LEADING THE CUSTOMER EXPERIENCE

LEADING THE CUSTOMER EXPERIENCE (HB)

LINING OF FORGETTING (HB)

MAKING PEOPLE PAY

MAKING PEOPLE PAY

MAKING PEOPLE PAY

MAKING PEOPLE PAY

MAKING PEOPLE PAY

MAKING PEOPLE PAY

MEASURING CUSTOMER SERVICE EFFECTIVENESS (HB)

MEASURING CUSTOMER SERVICE EFFECTIVENESS (PB)

PERFORMANCE OF THE CHINESE INSURANCE INDUSTRY UNDER ECONOMIC REFORMS

PERFORMANCE OF THE CHINESE INSURANCE INDUSTRY UNDER ECONOMIC REFORMS (HB)

PIMP YOUR NOODLES (HB)

PLAYBACK (PB)

PRACTICAL BENCHMARKING (PB)

PROTEIN ENGINEERING FOR INDUSTRIAL BIOTECHNOLOGY

RETHINKING CURATING (HB)

RETHINKING CURATING (PB)

SESSION SHAKERS

SOCIAL PROTECTION AS DEVELOPMENT POLICY

SOCIAL PROTECTION AS DEVELOPMENT POLICY

SOCIAL PROTECTION AS DEVELOPMENT POLICY

SOCIAL PROTECTION AS DEVELOPMENT POLICY

SOCIAL PROTECTION AS DEVELOPMENT POLICY

SOCIAL PROTECTION AS DEVELOPMENT POLICY

SOCIAL PROTECTION AS DEVELOPMENT POLICY (HB)

SOCIAL PROTECTION AS DEVELOPMENT POLICY (PB)

SOCIAL PROTECTION IN ASIA (PB)

SURPLUS LABOUR AND PRODUCTIVITY IN CHINESE AGRICULTURE (PB)

SUSTAINABLE REFORM AND DEVELOPMENT IN POST-OLYMPIC CHINA

SUSTAINABLE REFORM AND DEVELOPMENT IN POST-OLYMPIC CHINA

SUSTAINABLE REFORM AND DEVELOPMENT IN POST-OLYMPIC CHINA

SUSTAINABLE REFORM AND DEVELOPMENT IN POST-OLYMPIC CHINA

SUSTAINABLE REFORM AND DEVELOPMENT IN POST-OLYMPIC CHINA

SUSTAINABLE REFORM AND DEVELOPMENT IN POST-OLYMPIC CHINA

SUSTAINABLE REFORM AND DEVELOPMENT IN POST-OLYMPIC CHINA (HB)

SUSTAINABLE REFORM AND DEVELOPMENT IN POST-OLYMPIC CHINA (PB)

SUSTAINING CHINA'S ECONOMIC GROWTH IN THE TWENTY-FIRST CENTURY

SUSTAINING CHINA'S ECONOMIC GROWTH IN THE TWENTY-FIRST CENTURY

SUSTAINING CHINA'S ECONOMIC GROWTH IN THE TWENTY-FIRST CENTURY

SUSTAINING CHINA'S ECONOMIC GROWTH IN THE TWENTY-FIRST CENTURY

SUSTAINING CHINA'S ECONOMIC GROWTH IN THE TWENTY-FIRST CENTURY

SUSTAINING CHINA'S ECONOMIC GROWTH IN THE TWENTY-FIRST CENTURY

SUSTAINING CHINA'S ECONOMIC GROWTH IN THE TWENTY-FIRST CENTURY (HB)

THE BATTLE FOR CHINA'S SPIRIT (PB)

THE CHANGING PATTERN OF POVERTY IN CHINA (PB)

THE CHINESE ECONOMY UNDER TRANSITION

THE CHINESE ECONOMY UNDER TRANSITION (HB)

THE EFFECTIVE MANAGER

THE EFFECTIVE MANAGER

THE EFFECTIVE MANAGER (PB)

THE ESSENTIAL GUIDE TO EMPLOYEE ENGAGEMENT

THE ESSENTIAL GUIDE TO EMPLOYEE ENGAGEMENT (PB)

THE FACILITATION TOOLKIT

THE FEEDBACK SKILLS ACTIVITY PACK (HB)

THE MAKING AND UNMAKING OF DEMOCRACY

THE WENTWORTHS OF WENTWORTH

THE WORKERS' STATE MEETS THE MARKET

THE WORKERS' STATE MEETS THE MARKET

THE WORKERS' STATE MEETS THE MARKET

THE WORKERS' STATE MEETS THE MARKET

THE WORKERS' STATE MEETS THE MARKET

THE WORKERS' STATE MEETS THE MARKET (HB)

THE WORKERS' STATE MEETS THE MARKET (PB)

THOMSON & CRAIGHEAD: FLAT EARTH (PB)

TORTILLA COOKBOOK (HB)

WELL-BEING IN THE WORKPLACE (PB)