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Item Details
| Title:
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IMPROVING CUSTOMER SATISFACTION, LOYALTY, AND PROFIT
AN INTEGRATED MEASUREMENT AND MANAGEMENT SYSTEM |
| By: |
Matthew D. Johnson, Anders Gustafsson |
| Format: |
Electronic book text |
| List price:
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£14.39 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
0470333154 |
| ISBN 13: |
9780470333150 |
| Publisher: |
JOHN WILEY & SONS INC |
| Pub. date: |
10 December, 2007 |
| Series: |
J-B-UMBS Series 10 |
| Pages: |
240 |
| Publication: |
US |
| Imprint: |
Jossey-Bass Inc.,U.S. |
| Returns: |
Non-returnable |
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