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Item Details
| Title:
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CALL CENTER HANDBOOK
THE COMPLETE GUIDE TO STARTING, RUNNING AND IMPROVING YOUR CALL CENTER |
| By: |
Keith Dawson |
| Format: |
Paperback |
| List price:
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£28.99 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
1578200474 |
| ISBN 13: |
9781578200474 |
| Publisher: |
R & D |
| Pub. date: |
1 January, 1999 |
| Edition: |
3rd Revised edition |
| Pages: |
300 |
| Description: |
This is a guide to the essentials of establishing and operating an efficient call centre. It covers a range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships, and explains how to run an efficient centre. |
| Synopsis: |
This is an authoritative guide to the essentials of establishing and operating an efficient call centre. It covers the full range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships. It explains how to run an innovative centre effectively, including the successful use of interactive voice response, fax-on-demand, e-mail and web sites. |
| Publication: |
US |
| Imprint: |
R & D |
| Returns: |
Non-returnable |
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Ramadan and Eid al-Fitr
A celebratory, inclusive and educational exploration of Ramadan and Eid al-Fitr for both children that celebrate and children who want to understand and appreciate their peers who do.
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