| Title:
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IT SERVICE MANAGEMENT
A GUIDE FOR ITIL FOUNDATION EXAM CANDIDATES |
| By: |
Ernest Brewster, Richard Griffiths, Aidan Lawes |
| Format: |
Paperback |
| List price:
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£21.99 |
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| ISBN 10: |
1906124930 |
| ISBN 13: |
9781906124939 |
| Publisher: |
BCS LEARNING & DEVELOPMENT LIMITED |
| Pub. date: |
8 May, 2012 |
| Edition: |
2nd edition |
| Pages: |
200 |
| Description: |
ITIL (R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL (R) licensed product. |
| Synopsis: |
ITIL (R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL (R). It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL (R) licensed product. |
| Publication: |
UK |
| Imprint: |
BCS, The Chartered Institute for IT |
| Returns: |
Returnable |