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Item Details
| Title:
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MICROSOFT CRM FOR DUMMIES
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| By: |
Joel Scott |
| Format: |
Electronic book text |
| List price:
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£31.19 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
047019975X |
| ISBN 13: |
9780470199756 |
| Publisher: |
JOHN WILEY & SONS INC |
| Pub. date: |
29 May, 2007 |
| Pages: |
380 |
| Synopsis: |
The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplaceDiscusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent serviceProvides expert tips and tricks to make the software work more effectivelyExplains how to achieve increased customer satisfaction, customer loyalty, and more profitable customer relationshipsAuthor is considered one of a handful of global experts on CRM for small- and medium-sized businesses |
| Publication: |
US |
| Imprint: |
For Dummies |
| Returns: |
Non-returnable |
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