 |
|
|
Item Details
| Title:
|
QUALITY SERVICE
WHAT EVERY HOSPITALITY MANAGER NEEDS TO KNOW |
| By: |
William B. Martin |
| Format: |
Paperback |
| List price:
|
£57.99 |
|
We currently do not stock this item, please contact the publisher directly for
further information.
|
|
|
|
|
|
| ISBN 10: |
0130930180 |
| ISBN 13: |
9780130930187 |
| Publisher: |
PEARSON EDUCATION (US) |
| Pub. date: |
9 October, 2001 |
| Pages: |
202 |
| Description: |
Serves as a guide to providing high-quality customer service. This text applies to the spectrum of hospitality, and includes many examples from the various sectors of the industry. It is intended for courses in Customer Service, Hospitality Management, and Travel and Tourism. |
| Synopsis: |
For courses in Customer Service, Hospitality Management, and Travel and Tourism. A must-read for all practicing and future hospitality managers, this text serves as a step-by-step guide to providing high-quality customer service. It applies to the entire spectrum of hospitality, including restaurants, hotels, clubs, theme parks, travel, and tourism, and includes as many examples from the various sectors of the industry as possible. These examples-along with numerous exercises and a multitude of figures- are what make this text directly applicable to the real world of hospitality. |
| Publication: |
US |
| Imprint: |
Prentice Hall |
| Returns: |
Non-returnable |
|
|
|
 |
|
|
|
|
|
No Cheese, Please!
A fun picture book for children with food allergies - full of friendship and super-cute characters!Little Mo the mouse is having a birthday party.
|
My Brother Is a Superhero
Luke is massively annoyed about this, but when Zack is kidnapped by his arch-nemesis, Luke and his friends have only five days to find him and save the world...
|
|
|
|
|