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Item Details
| Title:
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PROVIDING QUALITY SERVICE
WHAT EVERY HOSPITALITY SERVICE PROVIDER NEEDS TO KNOW |
| By: |
William B. Martin |
| Format: |
Paperback |
| List price:
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£65.99 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
0130967459 |
| ISBN 13: |
9780130967459 |
| Publisher: |
PEARSON EDUCATION (US) |
| Pub. date: |
3 June, 2002 |
| Pages: |
167 |
| Description: |
Confronting the challenge of delivering quality service, this guide outlines a comprehensive quality customer service action plan for the full spectrum of service provider roles. Useful for courses in hospitality service, it provides principles, methods, and skills to help hospitality operations providers achieve their quality service goals. |
| Synopsis: |
For courses in hospitality service. Confronting the challenge of delivering quality service, this complete guide to success for existing or potential hospitality service providers outlines a comprehensive quality customer service action plan for the full spectrum of service provider roles. The text provides principles, methods, and skills, as well as application interaction exercises to help hospitality operations providers achieve their quality service goals. |
| Illustrations: |
illustrations |
| Publication: |
US |
| Imprint: |
Prentice Hall |
| Returns: |
Returnable |
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