A HANDBOOK

ACADEMIC LIBRARIANS AS EMOTIONALLY INTELLIGENT LEADERS (PB)

AN ACTION PLAN FOR OUTCOMES ASSESSMENT IN YOUR LIBRARY (PB)

ASSESSING SERVICE QUALITY

ASSESSING SERVICE QUALITY (PB)

ASSESSING SERVICE QUALITY (PB)

ASSESSING SERVICE QUALITY (PB)

ASSESSING SERVICE QUALITY (PB)

COMPARATIVE PERSPECTIVES ON E-GOVERNMENT (HB)

COMPARATIVE PERSPECTIVES ON E-GOVERNMENT (PB)

CONVERGENCE AND COLLABORATION OF CAMPUS INFORMATION SERVICES (PB)

DELIVERING SATISFACTION AND SERVICE QUALITY (HB)

DELIVERING SATISFACTION AND SERVICE QUALITY (PB)

DEPOSITORY LIBRARY USE OF TECHNOLOGY (PB)

DEVELOPING COLLECTIONS OF UNITED STATES GOVERNMENT PUBLICATIONS (HB)

ENGAGING IN EVALUATION AND ASSESSMENT RESEARCH (PB)

ETHICS AND LIBRARIANSHIP (PB)

EVALUATING NETWORKED INFORMATION SERVICES (HB)

EVALUATION & LIBRARY DECISION MAKING (PB)

EVALUATION AND LIBRARY DECISION MAKING (PB)

FEDERAL INFO POLICIES IN THE 1980S

FEDERAL INFORMATION POLICIES IN THE 1990S (HB)

FEDERAL INFORMATION POLICIES IN THE 1990S (PB)

FINANCIAL MANAGEMENT IN ACADEMIC LIBRARIES (PB)

GETTING STARTED WITH EVALUATION

GETTING STARTED WITH EVALUATION

GETTING STARTED WITH EVALUATION

GETTING STARTED WITH EVALUATION

GOVERNMENT PUBLICATIONS OFFICE'S LIBRARY PROGRAM (HB)

GREAT RESCUE (PB)

HIGHER EDUCATION OUTCOMES ASSESSMENT FOR THE TWENTY-FIRST CENTURY

HIGHER EDUCATION OUTCOMES ASSESSMENT FOR THE TWENTY-FIRST CENTURY (PB)

IMPROVING THE QUALITY OF LIBRARY SERVICES FOR STUDENTS WITH DISABILITIES

IMPROVING THE QUALITY OF LIBRARY SERVICES FOR STUDENTS WITH DISABILITIES (PB)

INFORMATION FOR ACADEMIC LIBRARY DECISION MAKING (HB)

LIBRARY & INFO SCI RESEARCH

LIBRARY INFO SCI RESEARCH

LIBRARY LEADERSHIP IN THE UNITED STATES AND EUROPE (PB)

LINKING US NATIONAL TECH INFO

LISTENING TO THE CUSTOMER

LISTENING TO THE CUSTOMER (PB)

MAKING A DIFFERENCE (PB)

MANAGING WITH DATA (PB)

OUTCOMES ASSESSMENT IN HIGHER EDUCATION (PB)

RECORDS MANAGEMENT LIBRARY

RECORDS MANAGEMENT LIBRARY

REFLECTING ON THE FUTURE OF ACADEMIC AND PUBLIC LIBRARIES

REFLECTING ON THE FUTURE OF ACADEMIC AND PUBLIC LIBRARIES

REFLECTING ON THE FUTURE OF ACADEMIC AND PUBLIC LIBRARIES (PB)

REFLECTING ON THE FUTURE OF ACADEMIC AND PUBLIC LIBRARIES (PB)

RESEARCH MISCONDUCT (HB)

RESEARCH MISCONDUCT (PB)

REVISITING OUTCOMES ASSESSMENT IN HIGHER EDUCATION (PB)

SERVICE QUALITY IN ACADEMIC LIBRARIES (HB)

SERVICE QUALITY IN ACADEMIC LIBRARIES (PB)

SHAPING THE FUTURE

SHAPING THE FUTURE (PB)

STATISTICS (HB)

STATISTICS A COMPONENT OF THE RESEARCH P (PB)

STATISTICS FOR LIBRARY DECISION MAKING (HB)

TERRIBLE THUNDER (PB)

THE GREAT RESCUE

THE GREAT RESCUE (HB)

THE NATIONAL RESEARCH AND EDUCATION NETWORK (NREN): RESEARCH AND POLICY PERSPECTIVES (PB)

THE NEXT LIBRARY LEADERSHIP (PB)

U.S. GOVERNMENT ON THE WEB (PB)

U.S. GOVERNMENT ON THE WEB (PB)

U.S. GOVERNMENT ON THE WEB (PB)

UNITED STATES GOVERNMENT INFORMATION

UNITED STATES GOVERNMENT INFORMATION

UNITED STATES SCIENTIFIC AND TECHNICAL INFORMATION POLICIES: VIEW AND PERSPECTIVES (HB)

US GOVT INFORMATION POLICIES

VIEWING LIBRARY METRICS FROM DIFFERENT PERSPECTIVES (PB)