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Item Details
| Title:
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HOTEL OPERATIONS MANAGEMENT
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| By: |
David K. Hayes, Jack D. Ninemeier, Allisha A. Miller |
| Format: |
Hardback |
| List price:
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£103.70 |
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We currently do not stock this item, please contact the publisher directly for
further information.
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| ISBN 10: |
013433762X |
| ISBN 13: |
9780134337623 |
| Publisher: |
PEARSON EDUCATION (US) |
| Pub. date: |
30 June, 2016 |
| Edition: |
3rd Revised edition |
| Pages: |
624 |
| Synopsis: |
Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel"s-and their own-success. |
| Publication: |
US |
| Imprint: |
Prentice Hall |
| Returns: |
Returnable |
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