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Item Details
Title:
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GETTING IT RIGHT,PUTTING IT RIGHT,IMPROVING DECISION-MAKING AND APPEALS IN SOCIAL SECURITY BENEFITS,12TH REPORT OF SESSION 2003-04.,REPORT,TOGETHER WITH FORMAL MINUTES,ORAL AND WRITTEN EVIDENCE
HOUSE OF COMMONS PAPERS 2003-04,406 |
Volume: |
2003-04 |
By: |
Sir Edward Leigh |
Format: |
Hardback |

List price:
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£10.00 |
We currently do not stock this item, please contact the publisher directly for
further information.
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ISBN 10: |
021501605X |
ISBN 13: |
9780215016058 |
Publisher: |
TSO |
Pub. date: |
25 March, 2004 |
Synopsis: |
Following on from a previous NAO report (HCP 1142, session 2002-03; ISBN 0102923523), the Committee's report examines the progress made by the Department for Work and Pensions (DWP) to improve the quality of decision-making in social security benefits since the introduction of reformed procedures in 1998. Conclusions reached include that: the complexity of the benefits system remains a major problem for staff and customers alike, and is a key factor affecting the performance of the DWP; enhanced staff training and wider on-the-job experience is needed to further develop decision-making; there is a need for greater transparency in monitoring and reporting performance; there are some striking regional differences in decision-making practices; and that too few decisions are right first time, especially in the case of Disability Living Allowance, where over half of appeals cases are given in the applicant's favour. |
Publication: |
UK |
Imprint: |
Stationery Office Books |
Returns: |
Non-returnable |
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