Title:
|
THE TELEPHONE SKILLS POCKETBOOK
|
By: |
Mary Richards, Phil Hailstone (Illus) |
Format: |
Paperback |
List price:
|
£7.99 |
We believe that this item is permanently unavailable, and so we cannot source
it.
|
|
|
|
|
ISBN 10: |
1870471466 |
ISBN 13: |
9781870471466 |
Publisher: |
MANAGEMENT POCKETBOOKS |
Pub. date: |
30 April, 1997 |
Series: |
Management Pocketbooks S. |
Pages: |
112 |
Description: |
This guide is packed with advice and tips on every aspect of using the telephone to improve business performance. It highlights areas such as the importance of good communication skills, the need to build a rapport, how to take control of a call, as well as pinpointing bad habits. |
Illustrations: |
20 illustrations |
Publication: |
UK |
Imprint: |
Management Pocketbooks |
Returns: |
Non-returnable |